Matias tree service
823 Broad St, Augusta, GA 30901, USA
About This Stump Grinding Service
Big Dog Stump and Tree specializes in tree removal and stump grinding services, often handling large trees, emergency situations like fallen trees, and associated cleanup. Customers frequently praise the professionalism, efficiency, and thorough cleanup of the crews, with jobs typically completed in a few hours to a full day. While response times for estimates and service can be quick in urgent cases (e.g., within minutes to hours), some reviews note scheduling delays and communication gaps. Pricing is generally described as competitive and providing good value, with positive feedback on the overall service quality despite occasional issues like yard disruption post-work.
Summarized by Deepseek
Additional Information
Common Equipment
Stump grinding is mentioned as the primary method for removing stumps after tree removal, with crews using stump grinders to process stumps completely. No specific equipment brands or types are detailed beyond this standard approach.
Quality Rating
Excellent
Response Time
Varies; quick responses in emergencies (e.g., within 15-30 minutes for initial contact and 45 minutes for crew arrival), but scheduling delays reported in non-urgent cases (e.g., weeks to months, with some communication lapses leading to uncertainty).
Common Complaints
Poor communication (e.g., delayed responses to emails/texts, lack of updates on scheduling); job delays or rescheduling over extended periods; no-shows for estimates; post-work mess including scattered debris and damaged fencing/yard requiring customer cleanup.
Guarantees Offered
None explicitly mentioned in the reviews.
Customer Service Rating
Excellent
Pricing Feedback
Generally positive; described as competitive, fair, great value for money, and appropriate for the scope of work, with several customers noting excellent prices for tree removal and stump grinding services.
Aftercare Tips
No specific aftercare or maintenance tips for stump grinding are mentioned; one review notes the need to rework the yard in spring after major demolition, but no direct guidance provided.
Location
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